Complaints Policy

At Elite Loft Conversion Plans, we strive to provide the highest quality services to all of our clients. However, we understand that sometimes things can go wrong, and we want to make sure that we address any issues as quickly and efficiently as possible.

If you have a complaint about our services, we encourage you to bring it to our attention as soon as possible. This will allow us to investigate the issue and work towards a resolution.

To make a complaint, please follow the steps outlined below:

  1. Contact Us: Please contact our team either via email, phone, or in writing, outlining the nature of your complaint. We will ensure that the complaint is recorded, and we will assign an appropriate member of our team to investigate and respond to you.

  2. Investigation: Once we have received your complaint, we will conduct an investigation into the matter. This may involve gathering additional information from you or other parties involved in the matter.

  3. Resolution: Our team will work to resolve the complaint as quickly as possible. We will keep you informed throughout the process and provide you with regular updates on our progress.

  4. Feedback: Once the complaint has been resolved, we will ask for your feedback on our handling of the matter. This feedback will be used to improve our services and prevent similar issues from occurring in the future.

We take all complaints seriously, and we are committed to resolving them in a fair and efficient manner. If you have any questions about our Complaints Policy, please do not hesitate to contact us.

Contact Our Team.

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